A Signature Media Publication

New technologies cut waiting time at Dubai airports

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New technologies like Smart Gate and the new service enabling the use of Emirates ID have brought down passenger waiting time at Dubai International.

As per recent statistics, the wait time has dropped to 10% during the first quarter of 2017. However, further research states that in the first three months of 2017, 84% of transfer passengers were processed within five minutes, 68% of arrival passengers were processed within 15 minutes, and 87% of departing passengers were processed within 10 minutes.

The implementation of Smart Gates, and specifically, the use of Emirates ID cards to pass through automated immigration gates has pushed down transaction times to an average of 10 to 15 seconds per passenger. It is calculated that approximately over 1.3 million UAE users have taken advantage of the new service.

The service is available across some 120 Smart Gates which can quickly, accurately and efficiently confirm the identity, travel plans and eligibility of UAE residents to enter and depart the country.

The motion sensor system allows the airport to track queues in real time. The system consists of a series of 530 sensors that have been installed at crucial passenger processing areas in Terminal 1 and Terminal 3. The sensors track movement of people, collecting and computing data like passenger wait times and queue lengths, and based on those factors, calculating prevailing level of service. The data is conveyed via a simple mobile application in use by more than 5,000 operational staff across Dubai Airports, airlines, and control authorities working at the airport.

Terminal 2 implementation is slated to take place during 2017. Both technologies support Dubai Airports’ DXB Plus programme designed to improve service while increasing capacity to 118 million passengers by 2018.