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Ramada Hotels launch Gest Happiness Committee

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In an effort to improve overall guest experience and ratings on review websites, Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman launched the Guest Happiness Committee.

The new team, whose members are from the executive office, sales and marketing, and front office departments, will be responsible for monitoring feedback from different review websites and taking necessary actions to reinforce high standards of service.

Iftikhar Hamdani, cluster general manager said: “Previously, we had only one department in-charge for this huge task, thus, we pooled in members from different departments to address needs for quick and adequate responses to our guests.”

To further facilitate consistent service, the committee will ensure that each comment is taken into account, and prompt the concerned departments of both commendations and complaints from the reviewers.