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Lufthansa recognised by IATA

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The International Air Transport Association (IATA) has recognised Lufthansa’s efforts in pioneering in the field of digital services and especially for the mobile self-service solutions.

With the ‘Fast Travel Program”, IATA pursues the goal of making passengers’ journeys easier and waiting times reduced. The program includes check-in, baggage check-in, document check, flight transfers, self-boarding and baggage claim. The award recognises airlines that offer at least 80% of mobile self-services to their customers in these areas.

Lufthansa has pioneered in the field of digital services for its passengers in the likes of the mobile boarding pass, home-printed bag tag (a baggage tag that can be printed at home), the ‘smart tag’ (an electronic baggage tag) or the real-time notification of flight-related changes.

Passengers can perform 96% of services before and during a flight themselves at Lufthansa, thereby saving time.