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Etihad Airways introduces new baggage policy

Etihad Airways has introduced a new baggage policy tailored to varying customer requirements in the international markets it serves.

The changes allow for a simpler baggage structure as allowance for all markets, excluding the US and Canada, is now based on total weight rather than number of bags checked in. With the switch to a weight-based baggage policy, the majority of markets will be entitled to 23kg of checked baggage on Economy Deal fares, 30kg on Economy Saver and Classic fares, and 35kg on Economy Flex fares. Customers in all Business Class fare categories are entitled to 40kg, and First Class customers enjoy a 50kg allowance. Guests in The Residence onboard Etihad Airways’ flagship Airbus A380 fleet are provided with an allowance of four bags at 32kg each. Exceptions apply to select markets.

Etihad Airways Executive Vice President Commercial, Mohammad Al Bulooki, said: “In line with global best practice and market trends, we have switched to a policy based on weight rather than number of bags. This simplifies our allowance system, provides greater convenience and customer benefit while enhancing the travel experience.”

The airline’s Guest Silver, Gold and Platinum members will continue to receive a complimentary excess baggage allowance of 32kg on US and Canada routes, and 20kg for Platinum members, 15kg for Gold members and 10kg for Silver members on all other routes.

Subsequently, the airline has introduced special fares for its Abu Dhabi – Dublin flights to celebrate the lifting of visa requirements for UAE nationals travelling to Ireland. The special fares start from AED 2,885 in Economy Class and AED 15,215 in Business Class (including applicable taxes and surcharges).

Etihad Airways trials hand baggage ‘Deal Fare’

Etihad Airways is trialing a new hand baggage only ‘Deal Fare’ on two routes this winter season. For all bookings between 18 October and 18 December 2017, the airline is allowing travellers to purchase lower fares in economy class, if no checked baggage is required.

The trial fare includes a complimentary carry-on baggage allowance of seven kilograms and is available on flights between Abu Dhabi, Bahrain and Kuwait for travel until 31 March 2018.

Etihad Airways Executive Vice President – Commercial, Mohammad Al Bulooki, said: “Passenger feedback and travel habits show that many of our customers, especially those travelling for business, weekend getaways or day trips, don’t require checked baggage, so we are testing a new lower fare on these key routes. This trial is an effective tool for gauging customer reaction in the real world and testing the product’s viability for wider implementation.”

This is the first of many trials the airline plans to initiate over coming months, as it looks to increase customer choice and diversify revenues in line with digital capabilities that enable the airline to customise its products and services according to consumer demand. This follows the implementation of several new ancillary products including extra legroom seats, neighbour-free seats, and preferred seating.

Etihad Airways deploys Boeing 787 on Seoul route

Etihad Airways introduced the Boeing 787-9 on its scheduled daily service from Abu Dhabi to Seoul.

The two-class 787 Dreamliner service replaces the Airbus A340-600 aircraft previously operated on the route. The aircraft features 299 seats with 28 business studios and 271 economy smart seats.

Mohammad Al Bulooki, Etihad Airways executive vice president commercial, said: “Seoul has been a very successful route for us since it was launched in December 2010 and we are fast approaching our one millionth traveller milestone. There has been a steady increase in number of business and leisure travellers flying to South Korea from Abu Dhabi and the GCC region, and vice versa.”

The airline has a fleet of 16 Boeing 787 aircraft. The Seoul route also includes food and beverage managers in business class and a Norland approved flying nanny in economy class for families with young children.

Etihad deploys Boeing 787 on Beirut route

Etihad Airways has deployed the Boeing 787-9 on its scheduled daily service from Abu Dhabi to Beirut.

Mohammad Al Bulooki, Etihad Airways executive vice president commercial, said: “The new two-class 787-9 provides an increase of 125 seats per flight, with 4,186 weekly seats now offered in both directions. This reflects the strong demand to Lebanon from Abu Dhabi and the UAE, where a large Lebanese expatriate community resides.”

The new 787 Dreamliner service replaces the Airbus A321 aircraft previously operating the airline’s EY535/EY538 flights to and from Beirut. The Boeing 787-9 offers 299 seats with 28 business studios and 271 economy smart seats.

Etihad Airways connects to Paris with Airbus A380

Etihad Airways has introduced the Airbus A380 aircraft on one of its two daily services between Abu Dhabi and Paris Charles de Gaulle.

The new service has been introduced early to meet seasonal demand from 1 July to 28 October and 15 December to 15 February 2018. The A380 will then operate a regular year-round service from 25 March 2018. The A380 replaces a three-class Boeing 777-300ER previously operating the airline’s daily overnight service.

Mohammad Al Bulooki, Etihad Airways executive vice president commercial, said: “Paris is one of Etihad Airways’ most sought-after destinations, popular with both leisure and business flyers alike. We have also seen an increase in number of French visitors we are welcoming to Abu Dhabi.”

The airline operates a dedicated premium lounge at Charles de Gaulle, significantly enhancing the ground experience. The aircraft has a capacity of 496 guests in a four-class configuration: The Residence, first apartments (first class), business studios (business class), and economy. The Residence can accommodates up to two guests while first class can accommodate nine passengers. The business studios are 70 located on the upper deck and 415 economy smart seats on the main deck.